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Pricing

Knowledge base

Updated: March 4, 2026

OSPrint Service is a web application designed to make printing your documents quick and easy. With just a few simple steps, you can upload your PDF files and set your print options—all from one place.

Why we use PDF format

Here's why we prefer PDF documents over other formats such as DOCX (Word), XLSX (Excel), etc.:

Consistency across platforms

PDF files appear the same on any device or operating system, ensuring consistent printing results.

Maintains formatting

PDFs preserve all visual elements exactly as intended, including layout, fonts, and images.

Universal accessibility

PDFs can be opened with any PDF reader, eliminating compatibility issues.

System requirements & limitations

Before uploading your documents, please be aware of the following system limitations:

File limitations

  • Maximum file size: 50 MB per PDF
  • Maximum file name length: 60 characters (full name, including the extension)
  • Each file name must be unique within an order (you cannot add two files with the same name; rename one or pick a different file)
  • Maximum files per order: 10 files
  • Maximum pages per document: 300 pages

File format

  • Only PDF files are accepted
  • Files must be valid and not corrupted
  • Password-protected PDFs are not supported
  • Some PDFs may be rejected: PDFs such as interactive forms that use XFA (XML Forms Architecture) or other non-print content may be rejected for security reasons. If your file is rejected, see If your PDF was rejected below for how to fix it.
If your PDF was rejected

The system may reject PDFs that contain interactive form scripts, including interactive forms that use XFA (XML Forms Architecture), such as some government or embassy forms, or similar content, for security reasons. If your upload was rejected, you may see: "The file contains potentially unsafe content. Please upload a clean PDF document."

How to fix it

The quickest way is to use your operating system's Print to PDF:

  1. Open the rejected PDF in your usual PDF reader (e.g. browser, Adobe Reader, Preview, etc.).
  2. Use the app's Print option (e.g. Ctrl+P or ⌘+P).
  3. Choose the Print to PDF (or "Save as PDF") printer/destination and save as a new file.
  4. Upload the new PDF; it will contain only the visual content and no embedded code.

Exact steps for Print to PDF on your device are in the How to convert your files to PDF section (Windows, macOS, Android, iOS).

How to use OSPrint Service

To begin, click the Get started button on the home page to open the upload screen. Then follow the steps below to submit your documents for printing.

Each step is explained in detail to help you through the process.

1

Enter your name

Start by entering your full name in the name field at the top of the page. This is important because:

  • It helps identify your print job when you collect it
  • It serves as a backup way to find your order if you lose your order number
  • The staff can call your name when your prints are ready

Tip: Use your first and last name, written clearly and correctly.

2

Select service location

  • Explore the list of available locations
  • Select your preferred location from the list. This is where you will go to pay and pick up your printed documents.
3

Uploading your documents

Direct upload

  1. Look for the blue "Choose PDF" button
  2. Click it to open your device's file browser
  3. Find and select your PDF file(s)
  4. You can add up to 10 files at once
  5. The maximum file size allowed is 50 MB.
  6. The upload will start automatically

Remember: Only PDF files are accepted. If you have other file types, see our conversion guide below.

4

Managing your documents

After uploading, you can:

  • View your uploaded documents in the list with file name, page count, estimated cost, and file size
  • Remove any document by clicking the Remove button
  • Click Preview to view the document with navigation controls (zoom in/out, page navigation)
  • Use the Select pages feature to choose specific pages to print

Using the page selection feature:

  1. Click Select pages on any uploaded document
  2. A modal window will open showing thumbnail previews of all pages
  3. Click on individual page thumbnails to select or deselect them
  4. Use Select all to quickly select all pages
  5. Use Deselect all to clear your selection
  6. Selected pages will be highlighted with a blue border and checkmark
  7. The counter at the top shows how many pages you've selected
  8. Click Confirm selection when you're done

Example: If you have a 10-page document but only need pages 1, 5, and 7-9, you can select just those 5 pages. Your cost will be calculated based only on the selected pages.

5

Configure print settings

  • The paper size is automatically detected, but you can select a different size if needed. Supported paper sizes include Letter, Legal, and Tabloid. (Availability varies based on your location of choice.)
  • Choose between Grayscale (Black & white) or Auto-detect printing modes. (Availability varies based on your location of choice.)
  • Select Grayscale (Black & white) if your document is entirely in black and white
  • Select Auto-detect if your document contains both grayscale (black & white) and color content, or if you're unsure of the appropriate print mode. This option will automatically detect the color of each page and apply the appropriate printing settings
  • Enable Two-sided printing if you want your document printed on both sides of the paper (also known as duplex printing).
  • Specify the number of copies needed
6

Submit and collect

  1. Review the Total cost displayed at the top of the form
  2. Verify all your settings (location, documents, print modes, copies, two-sided option)
  3. Click the green Submit button to finalize your order
  4. A success message will appear with your order number (e.g., OSPS2026-00123)
  5. Write down or take a screenshot of your order number — you'll need it to collect your prints
  6. Proceed to your selected location
  7. Present your order number to the cashier and make payment
  8. Wait for your name to be called when your documents are ready
  9. Collect your printed documents

Important: Keep your order number safe! If you lose it, you can still identify your order using your name, but having the order number makes the process faster.

How to convert your files to PDF

Note: These methods work for both documents (Word, Excel, etc.) and images (JPG, PNG, screenshots, scanned documents). Images can be converted to PDF using the same Print to PDF feature.

Converting files on Windows

Using Print to PDF (Universal method):

  1. Open the document or image in any application (Word, image viewer, browser, etc.)
  2. Press Ctrl + P to open the print dialog
  3. Select Microsoft Print to PDF as the printer
  4. Choose paper size and click Print

Using Microsoft Word:

  1. Open your Word document
  2. Click File > Save As
  3. Choose save location
  4. Select PDF (*.pdf) in the file type dropdown
  5. Click Save

Using Microsoft Excel:

  1. Open your Excel workbook
  2. Select the worksheet to convert
  3. Press Ctrl + P
  4. Choose Microsoft Print to PDF
  5. Select print area:
    • Active Sheets
    • Entire Workbook
    • Selection
  6. Click Print

Converting files on macOS

Using Print to PDF (Universal method):

  1. Open the document or image in any application (Word, Pages, Excel, Numbers, Preview, etc.)
  2. Press ⌘ + P to open the print dialog
  3. In the bottom-left corner, click the PDF dropdown menu
  4. Select Save as PDF
  5. Choose your save location and filename
  6. Click Save

Using Microsoft Office for Mac:

  1. Open your document in Word, Excel, or PowerPoint
  2. Click File > Export
  3. Select Export As > PDF
  4. Choose export quality (Best for printing recommended)
  5. Click Export
  6. Choose save location and click Save

Using Apple's built-in apps:

  • Pages: File > Export To > PDF
  • Numbers: File > Export To > PDF
  • Keynote: File > Export To > PDF
  • Preview: File > Export as PDF (perfect for converting images, screenshots, and scanned documents)

Converting files on Android

Using Google Drive:

  1. Upload your document to Google Drive
  2. Open the document in Google Docs, Sheets, or Slides
  3. Tap the three dots menu (⋮) in the top right
  4. Select Share & export
  5. Choose Export as > PDF Document (.pdf)
  6. The PDF will be downloaded to your device

Using Microsoft Office Mobile:

  1. Open your document in Word, Excel, or PowerPoint mobile app
  2. Tap the three dots menu (⋮)
  3. Select Export
  4. Choose Export as PDF
  5. Select save location and tap Export

Using Print to PDF:

  1. Open the document or image in any app (Gallery, Photos, file manager, etc.)
  2. Tap Share or the share icon
  3. Select Print
  4. Choose Save as PDF as the printer
  5. Tap the PDF icon to save

Converting files on iOS (iPhone/iPad)

Using Apple's built-in apps:

  • Pages: Tap ⋯ > Export > PDF
  • Numbers: Tap ⋯ > Export > PDF
  • Keynote: Tap ⋯ > Export > PDF
  • Files app: Select document > Share > Create PDF

Using Microsoft Office Mobile:

  1. Open your document in Word, Excel, or PowerPoint
  2. Tap the three dots (⋯) or Share icon
  3. Select Export
  4. Choose PDF
  5. Select Export and choose save location

Using Print to PDF (Universal method):

  1. Open any document, image, or webpage (Photos app, Safari, Files, etc.)
  2. Tap the Share button
  3. Select Print
  4. Pinch out (zoom gesture) on the print preview
  5. Tap Share again to save the PDF
  6. Choose Save to Files or another location

Using online converters

Be cautious when using online converters with sensitive information

Recommended online tools:

  • Adobe's online converter
  • Google Drive (upload and download as PDF)
  • SmallPDF
  • ILovePDF
Need more assistance?

If you have any questions or encounter any issues, please contact your service location. For technical issues, bugs, or glitches, reach out to support@ostewart.com.